JOB SUMMARY
Oversees and maintains the flow and balance of work within Homeland Patrol Division Security’s (HPDS) daily operations. The Business Operations Support Specialist (BOSS) is responsible for providing excellent collaboration between HPDS Admin and the Vice President of Operations. This position will help promote teamwork among staff, create communications, directives, marketing materials, and will work with clients on matters that may need to be addressed which will align with building and maintaining our customer satisfaction scores. Working with the management team to help ensure we are staying consistent with HPDS’s mission, vision and values.
Responsible for new hire onboarding which includes license paperwork, SAW accounts, fingerprinting, new hire paperwork, background checks, and getting new hires set up successfully with the apps which are used every day. Scheduling training academies for new hire orientations, maintaining employee files to include notifying management reviews are needed so they can be formally done and documented. Maintain all files and documents on HPDS owned servers to store all documents so they are organized and ready for any potential audits. Contacting security leads via phone and/or email and sending out price and service proposals for new clients.
Monitor systems to ensure employee compliance and tracking for accountability. This position acts as the resource person for other employees and helps keep staff and administrators focused on operations and duties. The BOSS will assist the field leadership with staffing, scheduling and in making sure that assigned tasks/ projects are completed as directed and respond to business focused emails and inquiries. Ensures that any incidents or issues, included developing issues which might affect business operations of the shift or company are documented and brought to the leadership and administration team’s attention for remedy.
QUALIFICATIONS
The minimum qualifications listed below are representative of the knowledge, skill and abilities needed to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Education:
Associates Degree (A.A., A.S.), or equivalent or two years of related training and experience, or equivalent combination of education and experience preferably in service base industries, customer service and/or security service fields.
Licensures/Certifications:
Valid Washington State Driver’s License required, with insurable driving record. Ability to acquire a security guard card in the state of Washington.
EXPERIENCE AND SKILLS:
Minimum two years related customer service experience with understanding of basic Microsoft Suite. Knowledge of Washington Department of Licensing (WDOL), Criminal Justice Training Commission and other state entities or the ability to learn and understand those different agencies and how they pertain to the security industry. Demonstrated ability in coordinating complex programs and recordkeeping. Demonstrated ability to become proficient during probationary period in company computerized programs. Familiar with adult learning concepts. Ability to work collaboratively and independently. Proficient in identifying and developing new programs and services. Able to present information verbally and in written form. Able to tailor presentations and trainings based on various audiences.
Able to communicate clearly and effectively. Must be detail-oriented and observant, ability to collect, organize and write information. Able to solve problems with sound judgment, evaluating each situation on individual merit, react accordingly and provide appropriate verbal or written documentation of those actions. Must have strong leadership and organizational ability. Satisfactory background check required.